Remote Business and Operations Lead
Experienced in SaaS Startups-Enterprise, Content Creation, Events & Entertainment support.
For Social Media and Content Creation support, please click here.
Kia Ora, I’m Christy and I should probably write a book.
After meeting my Husband, Neil, whilst both working for Disney Cruise Line, running away to join the circus (literally) and then settling down in Glasgow, I’m incredibly proud be offering my skills and services to businesses for their Customer Success and Operational needs.
Recent freelance roles have centered on enhancing the customer experience and streamlining operations, tapping into my background in Education Technology (EdTech) and Software as a Service (SaaS). I led initiatives for MIS (pupil data management systems) integration and subscription management, implementing a more cohesive journey for our clients, from onboarding to ongoing engagement and renewal.
Previously, as an Operations Manager, I guided the team through substantial growth, from 3500 to nearly 9000 customers, by fostering re-seller partner relationships and collaborating on product design. My passion lies in marrying operational efficiency with a joyful discovery process for clients, ensuring they gain confidence and value from our services.
Please see my portfolio below, if you need assistance with anything from Operations to Customer Success, Website, Social Media or Administration, please get in contact!
christy@evententertainment.solutions
LinkedIn: https://www.linkedin.com/in/christyrosecampbell/
Portfolio:
Freelance Operations & Customer Success Manager: PsycApps
Startup SaaS EdTech (Mental Health). Process documentation & implementation of initial customer onboarding.
Operations Manager (Customer Success): SchoolCloud (TES)
Startup SaaS EdTech. Central customer facing point between Sales, Support & Development with Business Operations (office management, invoicing, payroll & HR) responsibilities.
Oversaw transfer from Startup Founders to TES (new owners).
Focus on User uptake & experience, with input on application design. Introduced training & information webinars (examples from 2020):
Temporary Administrator for Office Angels Glasgow
- Data entry for real estate agency
- Reception, administration & office management for a health charity
Freelance Social Media Management & Content Creation:
Website, Social Media & Administration:
https://evententertainment.solutions
https://www.instagram.com/thatmamaclub
Creating and managing WordPress websites. Writing blog posts, coordinating collaborations & paid work, outreach & takeovers (bringing in external content creators to talk on important and of-interest topics).
Skills and Experience
Please note, this is not an exhaustive systems list. Working in software, I often work with new tools, picking them up quickly and effectively.
- Data Analytics & In-App Messaging | Pendo, HelpScout & HubSpot
- Board Governance with Diligent Corporation
- Spreadsheets, Databases & Invoicing | Medtech, NetSuite, Salesforce & Xero
- Implementation, Installation & First/Second Line Technical Support
- Word Processing & Presentation | 0365 & Apple
- Training & Teaching | In-Person, 0365, GoToMeeting, GoToWebinar & Zoom
- Team Management & Support | Oracle, Time Trade, Concur & PeopleHR
- Product Design & Project Management | Figma, Monday.com