Remote Business and Operations Lead
Experienced in SaaS Startups-Enterprise, Content Creation, Events & Entertainment support.
For Social Media and Content Creation support, please click here.
Kia Ora, I’m Christy and I should probably write a book.
After meeting my Husband, Neil, whilst both working for Disney Cruise Line, running away to join the circus (literally) and then settling down in Glasgow, I’m incredibly proud be offering my skills and services to businesses for their Customer Success and Operational needs.
Recent freelance roles have centered on enhancing the customer experience and streamlining operations, tapping into my background in Education Technology (EdTech) and Software as a Service (SaaS). I led initiatives for MIS (pupil data management systems) integration and subscription management, implementing a more cohesive journey for our clients, from onboarding to ongoing engagement and renewal.
Previously, as an Operations Manager, I guided the team through substantial growth, from 3500 to nearly 9000 customers, by fostering re-seller partner relationships and collaborating on product design. My passion lies in marrying operational efficiency with a joyful discovery process for clients, ensuring they gain confidence and value from our services.
Please see my portfolio below, if you need assistance with anything from Operations to Customer Success, Website, Social Media or Administration, please get in contact!
christy@evententertainment.solutions
LinkedIn: https://www.linkedin.com/in/christyrosecampbell/
Portfolio:
Freelance Operations & Customer Success Manager: PsycApps
At PsycApps, a mental health focused SaaS EdTech startup, I helped bring structure to their early-stage customer journey. I documented processes from the ground up and implemented the first onboarding experience, making sure new users felt supported from day one.
Operations Manager (Customer Success): SchoolCloud (TES)
At SchoolCloud, I became the main customer-facing link between Sales, Support, and Development, while also taking on core Business Operations responsibilities—including office management, invoicing, payroll, and HR.
I played a key role in the transition from the original founders to TES after the acquisition, keeping both the team and our users supported through the change. My work focused heavily on improving user uptake and experience, and I was able to contribute directly to application design. I also introduced training sessions and information webinars to help schools get the most out of the platform.
Temporary Administrator: Office Angels Glasgow
Through Office Angels, I supported a real estate agency with data entry and provided reception, administration, and office management for a health charity—roles that strengthened my adaptability and people-focused approach.
Associate Customer Success Manager: Diligent Corporation
I partnered with global Customer Success teams to deliver seamless client onboarding, training, and account management across APAC. Acting as both a skilled coordinator and Customer Success Manager, I strengthened client relationships, uncovered upgrade opportunities, and consistently delivered accurate, high-security support.
I streamlined operations by managing scheduling, providing hands-on admin support, and leading the transition from NetSuite to Salesforce. I also delivered client training both remotely and onsite, collaborated with Technical Support, Finance, and Development teams to refine internal processes, and onboarded new team members.
In 2018, I stepped up as a CSM and achieved 700% of my quarterly target—demonstrating my ability to drive impact quickly and effectively.
Freelance Social Media Management & Content Creation:
Website, Social Media & Administration:
https://evententertainment.solutions
https://www.instagram.com/thatmamaclub
Creating and managing WordPress websites. Writing blog posts, coordinating collaborations & paid work, outreach & takeovers (bringing in external content creators to talk on important and of-interest topics).
Skills and Experience
Please note, this is not an exhaustive systems list. Working in software, I often work with new tools, picking them up quickly and effectively.
- Data Analytics & In-App Messaging | Pendo, HelpScout & HubSpot
- Board Governance with Diligent Corporation
- Spreadsheets, Databases & Invoicing | Medtech, NetSuite, Salesforce & Xero
- Implementation, Installation & First/Second Line Technical Support
- Word Processing & Presentation | 0365 & Apple
- Training & Teaching | In-Person, 0365, GoToMeeting, GoToWebinar & Zoom
- Team Management & Support | Oracle, Time Trade, Concur & PeopleHR
- Product Design & Project Management | Figma, Monday.com